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Testimonials

Perfect fit for my needs. As a returning customer, I was more than happy and pleased with the service from Mr Rob Scott and his very helpful and professional staff. I having bad to negative to say about any of my purchases from Castors Unlimited, or the people I have had the pleasure, of speaking to and getting the knowledge, and insight to my needs. Just keep up the great job by doing what you do the best job for your customers. Anthony J Kimber
------------------------------------- Everything perfect thanks, quick delivery, great items that sorted my office chair problem and excellent communication. Top stuff. Kingsley.
------------------------------------- Great value - it's transformed a tired office chair and we can whizz around in it now !! Sandra.
------------------------------------- Good product, good price, quick delivery. Many thanks.
------------------------------------- Thanks for a fast simple transaction, the way it should be!
------------------------------------- I am very very happy with my purchase EXCELLENT SERVICE, pleasure to deal with. Matt
------------------------------------- Excellent service and product. Most certainly buy again! Recommended!! Jo.
------------------------------------- The castor was perfect for our needs, to replace a broken one and use an existing stem which couldn't be removed. So many castors nowadays come with a stem which can't be removed. Customer services and delivery were flawless. We'll use this company again, well done to them. Adriana Williams
------------------------------------- As a domestic customer, it was quite a work-up trying to find replacement domed inserts for our dining chairs. Like so much furniture these days, our chair were made in China. Great design, but trying to get replacement feet was proving a nightmare. After much searching on the web, thankfully we found 'castors unlimited'. They were very helpful. Cannot recommend highly enough. Oh, the product, Good quality,made in Britain. What more could we ask for! John.
------------------------------------- Small problem with packaging, (may have been caused by Royal Mail handling). Contacted Castors Unlimited, resolved, replacement missing part received and fitted all within 24 hours. Well done Natalie and team. These were for IKEA Markus chair, perfect fit and much smoother action. Mr Donovan
------------------------------------- I purchased M10 adjustable glides. The service and price where both excellant. Regards. John Pears Rollaco Presses.
------------------------------------- I just wanted to let you know I am really pleased with the product, price and speed of service from you. E-mail notifications were really good as well. I do a lot of purchasing for work and I'm used to companies not doing what they say they will so it was really nice to have an efficient service from yourselves. Keep up the good work! - Thanks a lot, Reece Gale
------------------------------------- Several companies seemed to be viable contenders to supply what I needed, but Castors Unlimited had by far the most impressive website. So I just measured my broken castor and filled in the online form - two days later my problem was solved. I actually bought two because I never know if anopther castor might collapse (the chair is about ten years old!) and they are so inexpensive that it seemed silly not to.
------------------------------------- At Ocean Life Aquatics we use Castors Unlimited to supply products as part of our bespoke aquarium installations. Their products are of excellent quality and competitively priced. Customer service is second to none, especially when we require items the next day! Mark Robinson - Proprietor - www.oceanlifeaquatics.net
------------------------------------- Your company is one of those bright spots in the life of a busy facilities manager. You stock everything that can be found on the end of a piece of furniture, and your service is helpful and speedy (and competitively priced). What’s not to like? Sue McFadyen - Estates Co-Ordinator - The Sixth Form College Solihull
------------------------------------- Happy New year and my apologies for taking so long to get back to you. With regards to both your service and the product that I ordered for the school, I would like to say I was very impressed with your assistance in getting the right item. No doubt I will be in contact with you as and when we need more items! Many thanks Ian Betts, Blessed William Howard Catholic High School.
------------------------------------- Castors Unlimited are certainly competitive, I have had a good Google around, but price isn't everything as service is very important too. Whilst one is able to see prices online there is little indication on how good the service may be. CU have proven on both counts so I have little intention of going anywhere else. Thank you for that. - Andy Young
------------------------------------- Many thanks again for your help and the amazing service. It has been a pleasurable experience – if only all online shipping could be this painless!! Kind regards. Graham Laird. 31.10.13
------------------------------------- The service provided in buying this product and the after sales service in rectifying one particular issue was brilliant. It was excellent customer service combined with very good delivery service. Now, I don't hear the scratch of the old wheels on the wood floor - smooth and silent! Posted By Stephen Coates 30/10/2013
------------------------------------- Fantastic company - Rated 5 out of 5 stars by reviewer Product: 50mm Twin Hard Wheel Swivel Castors & 36mm Tower with choice of Stem Feedback: From the minute I spoke with a young lady on sale I found 110 percent service and quality and fantastic value.. it was a joy to see 'old fashioned' values are still around well done castorsunlimited I wish you all a great future. Thank you, the products were perfect, great value and delivered at speed... regards Mike Ford
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As a result of a broken castor on my office chair, I was told to speak to these people. Very helpful and knowledgeable staff, who helped me with the size and type of castor required, which can be tricky. Product delivered within a couple of days of order and my office chair is as good as new and at a fraction of the cost of buying a new one. Thanks!Posted By: Roger.
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"wheelie" good casters by Martin (Southgate N14) on 22nd Jun 2013 Good quality replacements for my 'home' office chair at what I regard as modest prices. The advice received as to the exact product was spot on and delivery very prompt. Well done!
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Just a quick note of thanks for your help and service given. I was so surprised this morning to have the order delivered, that must have been the fastest delivery I have known less than 24hrs from time of phoning you. Thank you once again. kind regards
John

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FAQ

Here at castors unlimited, we quite often get the same questions asked. For your benefit, we have created a FAQ document that features all of the frequently asked questions by our customers. Any other questions you’re not quite sure about? Let us know and we’d be more than happy to help!

Download our FAQ Document       

 How long will it be until my products arrive?

It all depends on what postage and packaging option the customer chooses. Royal mail work on a basis that 2nd class can take up to four days to deliver, this excludes weekends. This is a cheaper option than 1st class, but 1st class is a quicker delivery service and the product/s arrives at your address within the next day or two (Inc. Saturdays). Royal Mail aim to get it to you within 1 day, this is a quick efficient service but does have a higher cost.  We also have a next day delivery service (excludes weekends).

Can I return my item?

It is possible to return items for a refund, but we will only refund you for the goods less our original carriage costs.  Returned items have to be in re-saleable condition for a refund to be given.

Can I exchange my products if I ordered the wrong size?

Yes of course!  It’s best to contact us first on 01362 685148 but we are happy to exchange your items.  We will need to charge you for our additional shipping costs to re-send them back to you but return them to us and contact us with your payment details and we will take your shipping payment.

Can I buy just one castor?

Here at castors unlimited there is no minimum order, so if you only need one, you only order one! Unlike big companies that sell castors in hundreds or even thousands.

How do I measure my castor?

To ensure that our customers order the correct castor, we give advice on how to measure the castor, this is beneficial as it would prevent having to exchange items. We have a huge selection of castors from 30mm to 125mm in soft and hard wheels and with a variety of brake options including freewheeling, castors with wheel brake, brake loaded and brake unloaded. The most important part of buying a castor is making sure it has the correct measurements! To be able to know what castor is right for your needs, you need to follow these simple instructions. You need to measure the diameter of the castor, so from one side of the wheel to the other. The castor pictured is a 40mm castor. (Picture not to scale).  This will tell you the size of your castor. 

measuring-castors.jpg

 How do I measure my stem?

Measuring the stem is very important to ensure the stem fits your chair or application.  To ensure you order the correct stem size follow these simple steps. Measure the length of the stem that is coming out of the castor. For example, the stem may be a 11mm x 22mm, meaning that the width is 11mm and the stem length is 22mm. Always ensure you measure the widest part of the stem.

 

 Why would I use a hard or soft wheel?

We sell castors with both Hard and Soft wheels.  Soft wheels are better for hard floors such as laminate, vinyl, wood or tiles.  The softer wheel will reduce damage to the floor and the castor and make less noise than a hard wheel castor. Many retailers of furniture sell the hard wheel castors but they are simple to change and will prevent unnecessary damage to your flooring.

What is a free-wheeling castor?

A free-wheeling castor allows the castor to move freely and has no brake on it.

What is a foot brake castor?

A foot brake castor gives customers the options to make the chair stand still, the foot brake allows the person sitting on it to break at any time, and this will automatically stop the castor, it prevents it from movement. Footbrake castors are common on things such as shopping trolleys and pushchairs, as it allows whoever is in control of it to break it at any time, this is a pressure type break so with some force can be moved slightly.

What is a total lock castor?

A total lock castor is a stronger brake that completely disallows the castor from moving at all. Inside the castor it contains little spindles that when the brake is applied, it completely stops any movement at all and this is effective as the chair becomes completely stationery, commonly used in things such as hospital beds and applications where no movement is allowed.

What is meant by the term ‘brake-unloaded’?

The term brake-unloaded simply means that the brake-unloaded castors brake when no weight is added, but when weight is added you are able to move the chair. An example where these castors would be effective would be an office on a ship, as when no one is sitting on the chairs you wouldn’t want them to move freely.  This is also great where your floor has a slight slope.

What is meant by the term ‘brake-loaded’?

The term brake-loaded simply means that when weight is loaded onto the castor it automatically brakes, it’s an effective way for chairs to be stationery when people sit on them, common in hairdresser’s chairs so their clients or chair do not move. Again when your floor has a slope this will prevent the person moving away from where they are sitting.

What size of castors do we supply?

Here at Castors Unlimited, we supply a variety of different sizes for castors. Here is a table of the different castors we supply with a link to the different types:

Sizes:

Link:

 

30mm

 

http://www.castorsunlimited.co.uk/30mm-castors/

 

40mm

 

http://www.castorsunlimited.co.uk/40mm-castors/

 

50mm

 

http://www.castorsunlimited.co.uk/50mm-castors/

 

65mm

 

http://www.castorsunlimited.co.uk/65mm-castors/

 

75mm

 

http://www.castorsunlimited.co.uk/75mm-castors/

 

100mm

 

http://www.castorsunlimited.co.uk/100mm-castors/

 

125mm

 

http://www.castorsunlimited.co.uk/125mm-castors/

What is a tower?

This is a castor with a tower. The tower is the decorative moulding that surrounds the entry hole for the stem/ fixing. It is purely a cosmetic use; the tower allows the entry hole to be covered to the same width as the 5-star base leg.

mouldings.jpg

 How do I remove my stem from the castor?

It is a simple procedure to remove stems from castors; all you need is a pair of pliers. You secure the castors in a safe place, and then gently pull the stem out with a pair of pliers using a pull and twist. For health reasons, it is advisable to not do this if you have a bad back/ or back problems. Most customers put the castors in-between their feet or use a vice.

What payment methods do we take?

Customers can pay using credit or debit cards, Paypal or Bank Transfer.  All orders taken will receive both an email invoice and a printed one with the goods when they are delivered.

What are the sizes of the pitch on our threaded stems?

 “Pitch is the distance from the crest of one thread to the next. “ – Wikipedia.

The numbers below refer to the thread pitch on all of our stems for both castors and adjustable feet stems.


M6 - 1.0mm
M8 - 1.25mm
M10 - 1.5mm
M12 - 1.75mm
M16 - 2.0mm

 What are the delivery options? 

 Next Day Delivery: This is done through a courier called UK Mail, and has a 99% guaranteed next-day delivery rate. If you require your products on a next-day service please ring us and check our stock of the products that you want to order. Any Next-Day deliveries must be ordered by 12 noon (mid-day). Any orders placed after that time slot may not be  accounted for next-day delivery but can sometimes be achieved. Every order that is placed for a next-day delivery requires for a contact number to be put with the order so that if for any reason the courier cannot deliver they can call you. In a situation, where a delivery cannot take place the driver from UK Mail will card you. This means the driver will leave a card providing details of where you can collect your undelivered parcel from. Please do ensure you ring us to check your order regarding the stock, if we have not got stock for the items you have ordered, in most cases there is a lead time of 24 hours, so it means it will be shipped the following day. In some occasions we are able to even ship the same day! Get your orders in by 12pm Noon. Charge: £11.94

2nd Class: In most cases this is charged at £2.64 but is based on the weight of the products selected so may be more. Royal Mail quote 2-3 working day delivery, including Saturdays. Please Note: *This is not a tracked service* If you require a tracked service that is not next-day delivery, please call us and we can arrange for this to be to sorted out, the charge for a tracked delivery is slightly higher than normal postage.

 Air Mail – International Postage: Our prices are based on Royal Mail’s prices, we do not aim to make margin on the postage costs. The cost that a customer pays covers the service of the mail, the packaging, and the petrol it takes to post the goods. We are able to ship anywhere outside of the UK, of course the prices of P&P is going to be higher. It is a fixed-shipping cost.

 Free Shipping: Where a product has free shipping listed on it, this applies to any deliveries in the UK. We cannot offer free shipping outside of the UK, as the costs of postage are too high. In most cases, the cost of P&P is higher than the actual product. As a small online business, we cannot swallow  the costs. Any deliveries to anywhere in the UK is eligible for free delivery, anywhere outside of the UK there is a small fee.