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Testimonials

Perfect fit for my needs. As a returning customer, I was more than happy and pleased with the service from Mr Rob Scott and his very helpful and professional staff. I having bad to negative to say about any of my purchases from Castors Unlimited, or the people I have had the pleasure, of speaking to and getting the knowledge, and insight to my needs. Just keep up the great job by doing what you do the best job for your customers. Anthony J Kimber
------------------------------------- Everything perfect thanks, quick delivery, great items that sorted my office chair problem and excellent communication. Top stuff. Kingsley.
------------------------------------- Great value - it's transformed a tired office chair and we can whizz around in it now !! Sandra.
------------------------------------- Good product, good price, quick delivery. Many thanks.
------------------------------------- Thanks for a fast simple transaction, the way it should be!
------------------------------------- I am very very happy with my purchase EXCELLENT SERVICE, pleasure to deal with. Matt
------------------------------------- Excellent service and product. Most certainly buy again! Recommended!! Jo.
------------------------------------- The castor was perfect for our needs, to replace a broken one and use an existing stem which couldn't be removed. So many castors nowadays come with a stem which can't be removed. Customer services and delivery were flawless. We'll use this company again, well done to them. Adriana Williams
------------------------------------- As a domestic customer, it was quite a work-up trying to find replacement domed inserts for our dining chairs. Like so much furniture these days, our chair were made in China. Great design, but trying to get replacement feet was proving a nightmare. After much searching on the web, thankfully we found 'castors unlimited'. They were very helpful. Cannot recommend highly enough. Oh, the product, Good quality,made in Britain. What more could we ask for! John.
------------------------------------- Small problem with packaging, (may have been caused by Royal Mail handling). Contacted Castors Unlimited, resolved, replacement missing part received and fitted all within 24 hours. Well done Natalie and team. These were for IKEA Markus chair, perfect fit and much smoother action. Mr Donovan
------------------------------------- I purchased M10 adjustable glides. The service and price where both excellant. Regards. John Pears Rollaco Presses.
------------------------------------- I just wanted to let you know I am really pleased with the product, price and speed of service from you. E-mail notifications were really good as well. I do a lot of purchasing for work and I'm used to companies not doing what they say they will so it was really nice to have an efficient service from yourselves. Keep up the good work! - Thanks a lot, Reece Gale
------------------------------------- Several companies seemed to be viable contenders to supply what I needed, but Castors Unlimited had by far the most impressive website. So I just measured my broken castor and filled in the online form - two days later my problem was solved. I actually bought two because I never know if anopther castor might collapse (the chair is about ten years old!) and they are so inexpensive that it seemed silly not to.
------------------------------------- At Ocean Life Aquatics we use Castors Unlimited to supply products as part of our bespoke aquarium installations. Their products are of excellent quality and competitively priced. Customer service is second to none, especially when we require items the next day! Mark Robinson - Proprietor - www.oceanlifeaquatics.net
------------------------------------- Your company is one of those bright spots in the life of a busy facilities manager. You stock everything that can be found on the end of a piece of furniture, and your service is helpful and speedy (and competitively priced). What’s not to like? Sue McFadyen - Estates Co-Ordinator - The Sixth Form College Solihull
------------------------------------- Happy New year and my apologies for taking so long to get back to you. With regards to both your service and the product that I ordered for the school, I would like to say I was very impressed with your assistance in getting the right item. No doubt I will be in contact with you as and when we need more items! Many thanks Ian Betts, Blessed William Howard Catholic High School.
------------------------------------- Castors Unlimited are certainly competitive, I have had a good Google around, but price isn't everything as service is very important too. Whilst one is able to see prices online there is little indication on how good the service may be. CU have proven on both counts so I have little intention of going anywhere else. Thank you for that. - Andy Young
------------------------------------- Many thanks again for your help and the amazing service. It has been a pleasurable experience – if only all online shipping could be this painless!! Kind regards. Graham Laird. 31.10.13
------------------------------------- The service provided in buying this product and the after sales service in rectifying one particular issue was brilliant. It was excellent customer service combined with very good delivery service. Now, I don't hear the scratch of the old wheels on the wood floor - smooth and silent! Posted By Stephen Coates 30/10/2013
------------------------------------- Fantastic company - Rated 5 out of 5 stars by reviewer Product: 50mm Twin Hard Wheel Swivel Castors & 36mm Tower with choice of Stem Feedback: From the minute I spoke with a young lady on sale I found 110 percent service and quality and fantastic value.. it was a joy to see 'old fashioned' values are still around well done castorsunlimited I wish you all a great future. Thank you, the products were perfect, great value and delivered at speed... regards Mike Ford
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As a result of a broken castor on my office chair, I was told to speak to these people. Very helpful and knowledgeable staff, who helped me with the size and type of castor required, which can be tricky. Product delivered within a couple of days of order and my office chair is as good as new and at a fraction of the cost of buying a new one. Thanks!Posted By: Roger.
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"wheelie" good casters by Martin (Southgate N14) on 22nd Jun 2013 Good quality replacements for my 'home' office chair at what I regard as modest prices. The advice received as to the exact product was spot on and delivery very prompt. Well done!
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Just a quick note of thanks for your help and service given. I was so surprised this morning to have the order delivered, that must have been the fastest delivery I have known less than 24hrs from time of phoning you. Thank you once again. kind regards
John

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About Us

Terms & Conditions

This web site is owned and operated by Castors Unlimited and is Owned and Operated by: Registered Name - Unlimited Timber Buildings Limited.

Registered Address: 13 Paget Adams Drive, Dereham. Norfolk. NR20 3SA. Tel 01362 685148. Company Number: 8518780

Registered Company Number: 8518780 Director of Cabins Unlimited - Rob Scott.

 If you have any suggestions or comments or if you need to contact us, please email us using the email link below or the enquiry page here.

Our Contact details:

Castors Unlimited
93 Norwich Road
Dereham
Norfolk
NR20 3AL
United Kingdom

Tel: 01362 685148
E.Mail: info@castorsunlimited.co.uk
Web: www.castorsunlimited.co.uk

We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

 

Making A Purchase 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection and chosen all the products you would like to order, click on 'Checkout' and you will be asked for contact details that we need to be able to complete the order. There is an option of checking out as a guest also. 

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made and you will be charged, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.

Our payment policy is that all orders are paid for prior to dispatch of the products and will not ship any orders until full payment is received.  However, we are happy to send you a pro-forma invoice, should you need one to arrange payment. We have been let down in the past by a number of companies who received the goods and never paid for them so unfortunately at this time we are unable to offer credit accounts. Apologies for any inconvenience caused.

Shipping And Handling 

Pricing
The prices displayed do include VAT. It states what the prices are including and excluding VAT.   

Our VAT Registered Number is: 152 4041 50

Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown under Shipping and Handling.

Shipping And Handling
Postage costs are calculated based on the weight of the items and the Royal Mail Postage Calculator Published Prices. If you feel we have overcharged you for your postage, please contact us and we will review the order and check the costs again. If you have overpaid we will refund the difference as we do not make any money on our carriage costs.

Delivery Schedule 

We deliver your order right away. We will normally send your order to you within 4 business days. International orders are generally received in under 14 days

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Back Orders 

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges 

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security 

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Credit Card Security
To ensure credit card security and offer you peace of mind we use Paypal Virtual Terminal to process your card details. They are one of the UK's leading Payment Service Providers.

During the checkout process you will be transferred to the Paypal secure pages to enter your credit card details, these details are never downloaded or stored by Castors Unlimited.

To view Paypal's privacy policy please follow this link: https://cms.paypal.com/uk/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Privacy_full&locale.x=en_GB 

Please Note: Your card will not be charged until your goods are ready to dispatch. If their are insufficient funds available at that time you may be liable to any related costs we incur including delivery cancellation. 

Guarantee 

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

You can return items for any reason, just send them back and we'll refund the money less the cost of the postage and packaging.

Reaching Us 

If you need to reach us, please email us, alternatively, you can call us on 01362 685148 (International +44 01362 685148) or write to us at

93 Norwich Road
Dereham
Norfolk
NR20 3AL

Privacy Policy 

The information we keep on our customers is simply your Name, invoice and delivery address, contact telephone number and email address. All other details are deleted from Castors Unlimited systems once the payment has been approved. This includes payment card details.

We do not store credit card details nor do we share customer details with any 3rd parties.

We will not use this information to contact you after your ordered products have been delivered or to market further goods or services to you unless you have given permission for us to do so. This permission can be removed by you at any time by contacting us.

Office Chairs unlimited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

If there is any information that appears on your invoice or account that is incorrect, you can contact us to amend it at any time.

Returns Policy 

If your order is off a quantity of more than 250, we are unable to accept returns.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html

You are entitled to cancel your order and return the goods within 7 working days for a refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.

If you have ordered more than 100 in quantity of a product, these are non-returnable and we will not accept a return on this. So please check your order as once it has been shipped, we can not accept returns.

Any goods returned should be in salable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.